For our shipments we use couriers specialized in furniture transport, which guarantee a professional service and great care of the goods, and couriers expressed as BRT with guaranteed and insured deliveries. The delivery of parcels within 25Kg is carried out on the street level to the customer's address. For parcels weighing over 25 kg it is necessary to organize in such a way that, if by law the courier alone refuses to unload, you must help the courier to get off the goods from the truck. In the impossibility of being able to help the courier, it is necessary to request the extra porter service which provides for the delivery by 2 or more people.
In case you need extra services like scheduled delivery, delivery to the floor or assembly, you must make arrangements before shipping. The costs for extra services are at your charge and should be checked if available in your area.
The couriers will contact you to inform you of a day and an approximate delivery time, which may be delayed or changed due to force majeure.
In the event that, after making an appointment, the customer should not be available without giving notice, we will be forced, in spite of ourselves, to charge the costs for the return.
The shipping cost includes the packaging, which we have previously carried out in a workmanlike manner, and we adopt a safe protection system with the best packing materials. Packets in wooden crates are on request. The cost varies depending on the size of the box
The shipping cost is included up to the street level. You can request the extra service of delivery to the floor and assembly, we will offer you the best price. Depending on the place of delivery, we will be directly responsible for installing the furniture or our collaborators specialized in furniture assembly.
For places with particular delivery difficulties (mountain resorts, small islands, ZTL, etc.), extra charges determined from time to time on the basis of the destination address may be charged in the invoice.
Withdrawal by hand