Faq

Can I trust you to buy online?

The Bauhaus Re-edition Srl is a company with thirty years experience in the field of design furniture, for 18 years present on the web as an online store. It manages thousands of customers every year and is supported by important Italian suppliers with whom it actively collaborates every day.

Buying online from Bauhaus Re-edition means choosing from your home a high quality Italian product at factory prices, with maximum convenience and without time limits.

If you have the slightest doubt about the company or are still hesitant to purchase online, you can contact the customer service at 0577 980290 or via email info@bauhausreedition.com for more information. The company will be happy to meet your requests.

You can always decide to visit the Poggibonsi showroom, where you can view some of the products on sale to realize the quality of the furnishings in person.


I found online a better price than yours ...

Online you can find design furniture at all prices, beautiful photos, beautiful sites ... but they will be made well? where will they be made? and above all will I have assistance in case of necessity?
These are the questions that must be asked before making a purchase, especially when paying important amounts. Our company is located in Tuscany in the heart of Chianti and has been producing high quality designer furniture for over 30 years, with thousands of customers satisfied and in case of need we are always available to help our customers.
Pay less is not always good because behind a low price very often hides a low-quality Chinese production 'and above all misses the after-sales service. The difference, in addition to a high quality product, makes it a company always careful and ready to respond to every customer's need at any time.


How can I request a quotation?

Write us an email to preventivi@bauhausreedition.com or fill out the form you find on each product page we will be happy to reserve the best offer!


How can I order?

  • Select the desired product and customize it according to your preference choosing size, color, type of leather etc ...
  • Enter the desired quantity
  • Click on ADD TO CART if you want to buy more different products or click on BUY button if you want to buy only one type of product
  • If you are a registered customer, log in with your login information to complete the purchase
  • If you are not a registered customer, you can proceed without registration to complete the purchase
  • If you have forgotten your password you can retrieve it using the appropriate link
  • You can change your data at any time through the appropriate link
  • Once the order is complete, you will receive a summary confirmation email

 

I want to receive the product at a second address, is it possible?

Using the "Add a second address" function, you can safely specify the shipping address in the last stage of the checkout, with the "Notes" form you enter additional information about your order.

How can I pay?

Visit the "payments" section for a detailed description of the payment methods.

I do not have a bank account, how can I do it?

Request payment in cash on delivery to the courier at the time of delivery (up to € 3000).

How can I be sure that I have sent my order?

As soon as you click on the "Buy" button, the system will send you the copy of the order via email. You will shortly receive the order confirmation, which must be signed for acceptance and sent back via email.

I want to know my order status and know if the product has been shipped. It's possible?

Delivery times are indicated in the order confirmation. For information on shipping or order status send an email with the request, indicating your details, to the address: ordini@bauhausreedition.com.
The company will be happy to answer you as soon as possible.

I have often bought from you, you make me a "bother" on the next order?

The Bauhaus Re-edition will be happy to offer you an extra discount as a VIP customer. Ask for it in the quote or order phase.

 Can I receive photos of the items ordered before they are packed and shipped?

Yes sure. We will send you photos of the items you purchased before packing and shipping so that you can preview them.


How is the shipment? Leave the goods on the street level? Can I arrange an appointment with the transporter?

The shipment takes place through transporters of specialized furniture or by courier and in some cases directly from us.
We will contact you by mail or phone on the day of departure of the goods, then the carrier will contact you for an appointment.
Delivery to the street level is included in the price but on request.

 

Is it possible to view your products before making the purchase?

Yes sure! You can come and visit us at our showroom in Via Salceto in Poggibonsi -Si- where we have a rich selection of our collection. You can touch the furniture by seeing the high quality finishes and the high quality 'with which we make them and choose from many types of materials. It is necessary to arrange an appointment by e-mail or by telephone by calling one of the telephone numbers found in the contact section.


Can I supply the fabric or leather to make a product that interests me?

Yes sure! We will inform you of the square footage necessary to make the requested product. You can send it directly to our office or we can have it picked up by one of our couriers.


Where can I release a review of your site?

The reviews nowadays are very important to help other users make a conscious purchase, especially the positive ones! Even a negative review can 'serve to improve our quality and our service. You can submit a review on our Facebook page or on our website.


Can I come pick up the goods directly at your premises?

Yes sure! You can pick up the ordered products at our office. It is necessary to arrange an appointment by mail or by telephone by calling one of the telephone numbers found in the contact section.


Are only the products that I find on the online site available or is it possible to request other furnishings that are not available online?

We also have other furniture available not present online, tell us what you are looking for and we will be happy to make a proposal. We collaborate with many furniture companies also leading brands nationwide.


I need warranty assistance. Where can I find it?

Simple, visit the "warranty" page and send an email with the request to the address: assistenza@bauhausreedition.com.

Is it possible to view the products?

You can view most of the products by appointment by phone or by email on the following days and times:

Monday to Sunday from 10.00am to 1.00pm and from 3.00pm to 7.00pm

What can I do if I'm not satisfied with your products?

The Bauhaus Re-edition products and service will surely be able to meet your needs. If for any reason you are not, visit the "right of withdrawal" page and get in touch with the company: you will surely find a solution to your problem.

Can you send me samples of material materials?

Choose the material and the color and the Bauhaus Re-edition will be happy to send you up to a maximum of 5 samples.

How do you send the ordered goods and how long do we receive them?

All items travel packed in cardboard boxes or wooden cages, in order to guarantee excellent protection. Domestic shipments and in EU countries take place by truck. Shipments over sea take place by air or by ship. The approximate delivery date is indicated in the order.

What should I do if the goods arrive damaged?

Do not worry, in case of damaged goods, just follow the procedure indicated on the "shipping" page.

How can we contact the company?

For all your requests, clarifications, information on products, do not hesitate to contact the Bauhaus Re-edition by phone (+39 335 6525566, +39 0577 980290), via email info@bauhausreedition.com or by filling out the form on the page " contacts".
Alternatively, fill out the form "Contact us, we will call you back" and follow the procedure to be easily contacted by our staff.

 

 

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